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Email restrictions

To ensure a good user experience and user safety, following restrictions on sending email apply.

  • Sending e-mail:
    When sending emails via Zone’s outgoing (SMTP) server and webmail it is allowed to send one message every 5 seconds. If the limit is exceeded, outgoing messages will be automatically blocked. In order to remove the limitation contact our customer support.
  • Spam
    Spamming via our servers is strictly prohibited. Emails, containing advertisements that customer hasn’t ordered are considered spam.
    In this matter we are governed by the Law of Obligations Act that states:
    § 60.Restrictions on use of means of distance communication
    An offer may be made to a consumer by automated calling systems without human intervention, fax, telephone answering machine or electronic mail only with the prior consent of the consumer. Other means of distance communication which allow individual communication may be used for communicating an offer only if the consumer has not expressly forbidden the use thereof
  • Message quota
    Maximum size of sent and received email message is 25 MiB with header. When sending an email bear in mind that the size of added attachment increases by 30%. Example: If the size of an attachment is 10 MiB, then the size of an email will be around 13 MiB (attachment plus header and message content).
  • Mailbox quota
    Mailbox quota can be set via web-hosting management upon the creation of the email account and changed later if necessary. Please take note that maximum mailbox quota depends on the Web-hosting package.

Attention: It is forbidden to send attachments with following file extensions: bas, bat, com, cpl, crt, dll, exe, js, jse, lnk, msc, msi, pif, reg, scr, vb, vbe, vbs, vbx, vxd, wsc, wsf, wsh. Emails containing attachments with these file extensions will be blocked.

Many viruses spread via executable files attached to email messages. If you wish to send files with extensions listed above via email, we suggest packing the files using ZIP or RAR.

Do not open emails containing suspicious files. Consider if the sender has any reason to send such emails. If you have any suspicions, then contact the sender by phone and check if it was he who sent the email.

Updated on 31. Aug 2021

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