For logging into FTP, it’s necessary for You to have an FTP account. You will find instructions here, on how to add an FTP account.
There are multiple ways to connect to the FTP server.
Web based FTP – WebFTP
The easiest way to access Your files is with WebFTP. Right after logging into My Zone, just click "files" under Web Hosting.
In order to log in with a specific account, please go to Web Hosting (on the left hand menu) and choose "WebFTP"under the account of Your choosing.
FTP client
To get the best functionality, we suggest You to use an FTP client, for example FileZilla or WinSCP.
When logging in, it’s important to enter the following parameters:
Host or server name:www.your-domain.comUsername:The username that was used to create the FTP accountPassword:The password that was used to create the FTP accountPort:21
If You experience any problems logging on to the server, then You can try to log on with the servers IP. You will find Your servers IP from Web Hosting under Server information