Accessing FTP requires you to have an FTP user account. You will find instructions here, on how to create an FTP user account.
Without an user account you’re able to access WebFTP which does not need an account to be created. You can access WebFTP via your web hosting management.
WebFTP is the easiest way to get an overview of your server files, make changes in PHP/HTML files or view the server logs.
You can access WebFTP via My Zone, it can be found under
WebFTP looks like this:
You will need the following parameters in order to access your FTP:
Host or server name:www.your-domain.com
Username:The username that was used to create the FTP account
Password:The password that was used to create the FTP account