ZoneID is a universal user name that identifies a Zone client. With ZoneID you can order new services and manage existing services.
Having a ZoneID account does not obligate you to order services from us.
Account registration
In order to register a ZoneID account, select My Zone on the Zone page at the top right, then register ZoneID.
Owner information and username
Next, choose whether to register an account in the name of a private individual or an organization.
It depends on whose name you want to receive invoices for services.
If one individual or organization is to be billed for some services and another individual or organization is to be billed for other services, two separate ZoneID accounts must be created.
The owner of an existing ZoneID account cannot be changed later.
Information about changing the invoice recipient for services can be found here.
If the account holder’s name has changed during this time (but the owner remains the same), our customer support can change the account holder’s name.
Then select the desired communication language (currently available in Estonian, English and Russian) and fill in all fields on the page. For an organization, there are two additional fields on the page: organization and reg. number.
If desired, you can change the ZoneID user name. A prerequisite for changing is that the desired username must be free. The change can be made by our support based on an email sent from your ZoneID account contact address or based on a digitally signed application from the account holder.
Password selection
Because your ZoneID account allows you to order and manage services, it is extremely important to assign a secure password to the account.
Therefore, we also set up password assignment rules that the password must conform to:
* the password must be at least 10 characters long.
* password cannot contain username, email address, common passwords, etc.
A good, strong and easy-to-remember password is, for example, a phrase of three or four words (text, poem, proverb, random words). Well-placed numbers (e.g., instead of punctuation marks) and various symbols also add strength to the password.
A password generator created by one of our colleagues can also help: rabool.eu
Contact information
Next, fill out the contact form.
The required fields are country, your e-mail address and agreement to the terms of service, but we also recommend filling out the phone field in case we need to notify you about something important and for some reason this cannot be done via email.
The e-mail address you are required to provide during registration is your contact address to which we send all important notifications about your services, as well as domain renewal invoices.
In addition, only based on a request from this address, the customer support can comment on services and accounts in more detail, and, if necessary, provide technical support.
Invoices related to web-hosting services will be sent to your billing email address. If you do not specify a billing email when registering an account, your contact address will automatically be the billing address.
Lastly, a message will appear on the screen informing you that the account has been successfully registered and you will be logged into the My Zone control panel.
An email with your account contact information will also be sent to your contact email address. The message does not contain the account password.
Changing your account settings
To change your ZoneID account settings, log into your My Zone, click on your username, and select Settings.
If 180 days have passed since your last login, a user information window will automatically appear when you log in, prompting you to review your information and correct it if necessary.
Owner’s information
If you registered an account under a company name, the company name and registration code will appear on the contact page instead of your personal name.
The owner of a ZoneID account cannot be changed, but you can change the name of the business (if the name has changed) or the first or last name of an individual if the person has changed their first or last name. To do this, please contact our customer support.
Information on changing the recipient of service bills can be found here.
If desired, you can change the ZoneID user name. A prerequisite for changing is that the desired username must be free. The change can be made by our support based on an email sent from your ZoneID account contact address or based on a digitally signed application from the account holder.
When specifying contact information, the only required field is country. The information provided in the contact details (except country and phone number) is displayed on invoices for services.
Changing your contact email address
To change your email address, first re-enter your account password.
The e-mail address you are required to provide during registration is your contact address to which we send all important notifications about your services, as well as domain renewal invoices.
In addition, only based on a request from this address, the customer support can comment on services and accounts in more detail, and, if necessary, provide technical support.
We will send copies of service notifications to additional email addresses.
Invoices related to web-hosting services will be sent to your billing email address.
Security Settings
To change your security settings, first re-enter your account password.
In the Security section, you can change your ZoneID account password, associate and manage authentication tools, manage API keys, and check your My Zone login history.
To protect your ZoneID account, read the article about secure authentication: https://help.zone.eu/en/kb/secure-authentication/